Turnaround times vary throughout the year and are based upon our current order volume, type of item you order, as well as our family/fire department schedule.The most up to date lead times are located at the top of the website on the home page. Please note you will receive a email with tracking info when the order ships, please double check your spam folder as they sometimes get filtered into there. If you haven't received a tracking info email, your order most likely has not shipped yet. Please understand that all of our leather goods are made by hand after the order is placed. Due to the size of our shop, we don't have the space to pre-make a lot of inventory to then customize and ship. We can guarantee that every item is handcrafted right here in our workshop to our high quality standards.

If you have any concerns about when an order may arrive because you need it by a certain date, please reach out to us before ordering. We do our best to stay on track with lead times and typically do not do rush orders, even if you're willing to pay extra. We try to keep things as fair as possible for all customers, completing products in the order in which they are placed.

Please understand that this is a small, firefighter owned operation. Our time in the shop varies every week based on our fire department schedule. All orders are completed in the order that they are received. Custom work takes time to complete, especially to ensure quality. The time taken to respond to emails and messages takes time away from the actual leatherwork. With that being said, we will respond to your emails and messages as soon as we can. If it has been more than 5 weeks for small items such as glove straps, mask clips, chin straps, etc. or more than 10 weeks for radio straps, helmet bands, or helmet shields, feel free to message us to inquire about order status.