Question 1

How long do custom orders take to be completed?

Accepted Answer

Turnaround times vary throughout the year and are based upon our current order volume, type of item you order, and our team's career fire schedules (when they're able to work in the leather shop).

Typically, small items ship within 2-4 weeks and items such as radio straps, helmet bands, or helmet shields ship in 8-10 weeks but can sometimes take longer. You will receive a email with tracking info when the order ships, please double check your spam folder as they sometimes get filtered into there. If you haven't received a tracking info email, your order most likely has not shipped yet.
 
Please understand that all of our leather goods are made by hand after the order is placed. Due to the size of our shop, we don't have room to pre-make a lot of inventory to then customize and ship. We can guarantee that every item is handcrafted right here in our workshop to our high quality standards.

Question 2

Can you rush an order?

Accepted Answer

If you have any concerns about when an order may arrive because you need it by a certain date, please reach out to us before ordering. We do our best to stay on track with lead times and typically do not do rush orders, even if you're willing to pay extra.

We try to keep things as fair as possible for all customers, completing products in the order in which they are placed.

Question 3

How do I check my order status?

Accepted Answer

Please understand that this is a small, firefighter owned operation. Our time in the shop varies every week based on our fire department schedule. All orders are completed in the order that they are received. Custom work takes time to complete, especially to ensure quality. The time taken to respond to emails and messages takes time away from the actual leatherwork.
 
With that being said, we will respond to your emails and messages as soon as we can.
 
If it has been more than 5 weeks for small items such as glove straps, mask clips, chin straps, etc. or more than 10 weeks for radio straps, helmet bands, or helmet shields, feel free to message us to inquire about order status.

CURRENT LEAD TIMES

RADIO STRAPS & HELMET BANDS- 9-12 WEEKS FOR NEW ORDERS

HELEMET SHIELDS- ORDERS CLOSED CURRENTLY

ALL OTHER LEATHER ORDERS TYPICALLY SHIP WITHIN 2-5 WEEKS

FAQ

Frequently asked questions

How long do custom orders take to be completed?

Can you rush an order?

How do I check my order status?